Artificial Intelligence — Align Solutions
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Microsoft Azure AI — Data & !important; AI Partner

Automate the routine.Amplify the important.

Production-ready AI built around your business processes — not theoretical demos. Chatbots, automation, document intelligence and intelligent agents that deliver measurable results from day one.

ChatBot development (RAG) Email automation Document intelligence Market research AI Voice assistants and IVR HR process automation Report generation Content creation Data entry automation
AI solutions catalogue

9 AI solutions we build and deliver.

Practical, production-ready AI built around your specific business processes. Every solution is configurable to your industry, your data and your Microsoft environment.

ChatBot development (RAG)

Intelligent chatbots that answer questions using your own company knowledge — documents, policies, product data — powered by Retrieval-Augmented Generation.

Email automation systems

AI that reads, categorises and responds to incoming emails — routing queries, drafting replies and escalating issues without human intervention, around the clock.

Document intelligence

Instantly extract key information, summarise reports and analyse contracts or invoices using AI — saving hours of manual reading across your whole team.

Data entry and cleaning automation

AI pipelines that clean, validate, standardise and import data from multiple sources — eliminating manual data entry errors and saving significant staff time.

Market research and competitor analysis

Automated agents that continuously monitor competitors, gather market intelligence and deliver structured reports to your team on a schedule you define.

Voice assistants and IVR systems

AI-powered voice systems that handle customer calls, answer FAQs, route to the right team and capture information — 24/7 without human agents on every call.

Report generation automation

Automated systems that pull data from your ERP and CRM, generate formatted reports and distribute them to stakeholders on a schedule — no manual effort needed.

HR process automation

Automate CV screening, interview scheduling, onboarding workflows, policy Q& !important;A and employee request handling using AI agents that work around the clock.

Content creation automation

AI pipelines that generate product descriptions, social posts, reports and marketing content at scale from your existing data and brand guidelines — consistently on brand.

How our AI works

Built on Azure OpenAI. Trained on your data.

We build on Microsoft’s enterprise AI platform for security, compliance and reliability. Your data never leaves your Microsoft environment.

Retrieval-Augmented Generation (RAG)

Your AI answers questions using your own documents, data and knowledge base — not generic internet knowledge. This ensures accuracy, relevance and security. Your data never trains public models.

Microsoft Azure OpenAI — enterprise AI

Built on Microsoft’s enterprise AI platform for security, compliance and reliability. Data isolation, role-based access and audit logging built into every solution as standard.

Business Central and CRM integration

AI solutions that read from and write to your Business Central ERP and Dynamics 365 CRM via APIs and Power Automate — automating real business processes end-to-end.

Power Automate orchestration

All AI workflows are orchestrated via Microsoft Power Automate, connecting your AI agents to your existing Microsoft 365 environment with full monitoring and error handling.

Use cases by department

AI for every part of your business.

The highest-ROI AI applications, mapped to each department in your organisation.

Finance and accounting

Automated invoice processing and matching
Month-end report generation from Business Central
Expense categorisation and anomaly detection
Cash flow forecasting using historical ERP data

Sales and CRM

AI lead scoring and qualification automation
Automated email follow-ups at the right moment
Sales call transcription and next-step suggestions
AI-powered proposal and quote drafting

Operations and supply chain

Demand forecasting from Business Central data
Automated reorder point management
Supplier performance monitoring and alerts
Quality control document processing

Human resources

CV screening and candidate shortlisting
Interview scheduling automation
HR policy chatbot for employee self-service
Automated onboarding document generation
How we deliver

From use case to production AI, in weeks.

Discovery and prioritisation

Map your business processes, identify where AI creates the most value, and prioritise use cases by ROI and feasibility.

Design and prototyping

Design the AI architecture, data sources and integrations, then build a working prototype for your review before full build.

Build, train and integrate

Build the full solution, connect to your Business Central and CRM, and tune the AI on your specific business data.

Test, validate and deploy

Thorough testing across edge cases, security validation, then production deployment with team training and ongoing support.

FAQ

Common questions about AI solutions.

Do we need a lot of data to implement AI?
Not necessarily. Many AI solutions — particularly RAG chatbots and document automation — work well with existing documents and structured data from your ERP or CRM. We assess your data readiness during the discovery phase.
Is our data safe with AI solutions?
Yes. We build AI on Microsoft Azure OpenAI, which means your data stays within your Microsoft tenant and is never used to train public models. We implement role-based access and audit logging as standard on every AI project.
Can AI integrate with Business Central or CRM?
Absolutely. This is one of our core strengths. We connect AI solutions directly to Business Central and Dynamics 365 CRM using APIs and Power Automate, enabling AI to read records, trigger workflows and update data automatically.
How long does an AI project take?
A focused AI solution like a document chatbot or email automation system typically takes 4–8 weeks. More complex multi-system integrations and custom AI agents take 8–16 weeks. We scope every project in detail during discovery.

Ready to bring AI into your business?

Book a free consultation and we will identify the highest-ROI AI use case for your business in the first session.

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